If you receive a poster in damaged condition the first thing you should do is tell me exactly what you got. Companies like UPS will not honor a claim if you mail a damaged item back to me for replacement. They want to pick it up themselves for the insurance to be valid. If you do something that nullifies the insurance on a package I will not make good on the damage myself.

As for package insurance, that is the best way to settle a claim. All orders for over $50 are sent out by either insured mail or by UPS whether you decide to pay for it or not. It is when the package is worth less than $50 that you need to pay extra for insurance if you want it. If you decide to insure a package there is no hassle on replacing any damage that may have occurred during shipping. Most of the time all you need to do is write me a note describing what you got and I can handle the insurance claim from there. It will delay your receipt of good merchandise but you will get an undamaged product if the value is less than $50 and you pay the additional money to insure it.

You do not need to insure a package if you want to take a chance that it may reach you with minor damage. Many times only the edges of a poster are damaged. The best way to fix that is with a straight edge and razor blade. The image you paid for is in the center of the poster. Even if you purchased it as a gift no one will ever know if 1/4" of the poster which was ruffeled has been cut off and even if you told them it would not diminish the effect of the portrait which is left. But some people still insist on a perfect product without paying the additional money for insurance and for those people receiving a damaged poster only leaves them unsatisfied. What happens then is that we have to work out a deal which would be mutually agreeable.

Many times I will offer to end the hassle by the party either paying half price for another poster or buying a different poster at full price and receiving another copy of the poster that was damaged at no additional charge. This is always a one time offer because if they do not buy insurance for another order under $50 in value and claim damage again I will not make the same offer. Generally, a poster must be returned to me and the party must pay whatever it costs to send that poster back to them. This would include the cost of postage and around $1 for a mailing tube. The poster may still be replaced free but the other costs could be at least half the value of the original product.

I should mention here that the way to remove posters from a mailing tube is to use two fingers to squeeze the ends of the poster while rotating counter to the direction in which the poster is placed in the tube. This releases it from the sides of the tube so it can be pulled out easily. If you do not do that the sides of the poster will have slashes in them. That happens by a poster being removed incorrectly from a mailing tube. Everyone always wants to claim that someone "shoved" the poster in the tube causing this damage. It is impossible to "shove" a poster into a tube. If it does not go in gently you can not push it in without crushing the entire poster. Unless a package is insured I do not entertain claims for such damage. Maybe a carrier will pay such a claim under their insurance but I know better than to replace a poster damaged in such a way by the customer who bought it no matter what they tell me.

Buying insurance for orders of less than $50 is also the best way to protect against loss. Last Christmas a priority mail package with delivery confirmation was lost. A package that was sent by first class mail did not arrive in time for Christmas and might have never arrived. I never heard from the customer again. However, if I were to pay for postal insurance on every package I mailed it would add $1.50 to each poster sold and I know that is too much of a burden to place on a customer. So I let them decide if insurance is necessary or not. I can always prove that I mailed a package because my post office issues a receipt that shows the postage and zip code where the package was sent.

I never guarantee the receipt of an order. I only guarantee that I will ship all orders in a timely fashion consistent with the customer's delivery method and required due date. So if you need a package by Friday and place your order on Monday you had better use Express Mail or it will not arrive in time. If you did use Express Mail service for such an order I would make sure that the order was shipped so that it would arrive by the due date. If there is not enought time using the selected delivery service I may inform you of that fact or may just ignore the order completely. I will not take a chance that you may refuse a package that does not arrive in time. I would rather just not handle it than have someone return it because it does not arrive when they need it. So if you need a poster by a specific date you can tell me that on your order form but don't fill in that information just to put something there because it will only delay things at the best and may result in me not shipping the order at all.












Important





I will tell you this just once


My responsibility for a package ends when I place it in the mail. I will not be responsible if you fail to insure a package and it does not arrive. The carrier is the responsible party after I place a package with them. Many times this year people have blamed me for their posters not arriving when they wanted it. That is the fault of the carrier. If you want the US Postal Service to deliver and I place it with them I am not responsible if they fail to deliver. It is your responsibility to pick the service that will get the package to you when you think you need it. You should use Priority Mail or Express Mail around Christmas if you want to have your posters before Christmas. Even then, the postal service has failed to deliver in their guaranteed time limit. In the case of Express Mail, all you may recover is the actual cost of their service which is $17.85 at this time. The remainder of the fee I charge for Express Mail is to reimburse me for getting the package in the mail the same day I get the order. If your package is not insured don't blame me for non-delivery because if I can prove to you that I mailed it, my responsibility ends there.

If this policy is unacceptable to you then I have a "Hot Links to Other Websites" link on my home page that you need to use to go to some other dealer who may accommodate you in the manner you wish to be treated. If you insist on blaming the person you are buying something from for non delivery when you don't insure your package I just don't care to hear about it. I have too many other things to take up my time so if you can become irate over something like that you need to go elsewhere with your business.

Further, if you are not satisfied with your purchase after your order arrives you can always contact me about exchange for other items of like price. Shipping charges are not refundable so if you ask for anything other then free delivery you are responsible for those charges no matter what we decide to do. I do not give cash refunds if you are not satisfied with a poster. I may agree to exchange it for something else but you will need to pay the postage both ways. The posters I sell come from poster printing establishments around the world. You may expect the quality of these products to be comparable to any poster on the market. I do not send items that have manufacturer defects in them. If I see a defect in a poster I throw it away. The only thing that may happen is damage in shipment and that is what insurance is meant for.